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  • 115/5000 60% of Passengers from Millennial Generation, Soekarno-Hatta Airport Service Personnel Equipped with Tablet Computers


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115/5000 60% of Passengers from Millennial Generation, Soekarno-Hatta Airport Service Personnel Equipped with Tablet Computers

18 Feb 2019

Jakarta - Service and operational personnel at Soekarno-Hatta International Airport starting today are equipped with tablets to better and faster serve passenger aircraft.

The tablet is used by Terminal Services (customer services), Aviation Security, and Safety, Risk & Quality Control personnel.

PT Angkasa Pura II (Persero) as the manager of Soekarno-Hatta International Airport calls this program a Digital Officer (with) Digital Device (DODD).

AP II President Director Muhammad Awaluddin said the DODD program made problems that appeared suddenly in the field be resolved faster.

Furthermore, he said, the use of tablets at the operational level could make airports operate more effectively and efficiently.

"With tablets, the personnel in the field will work faster to find solutions to resolve issues," said Muhammad Awaluddin.

In addition, the Digital Officer (with) Digital Device automatically increases the Millennial Airport Travel Experience (MATE) for airplane passengers at the airport, which is one of the main programs of the corporation.

"About 60% of aircraft passengers at Soekarno-Hatta International Airport are millennial. Therefore, we also have to implement service standards that are appropriate for millennials. Our personnel equipped with gadgets believe that they can bring the Millennial Airport Travel Experience to the passengers of the aircraft, "explained Muhammad Awaluddin.

The tablets or gadgets used by personnel at the airport are equipped with all work supporting applications, i-Perform, i-Mate App, Flight Management Module, and other applications needed for operational processes.

The i-Perform application is specifically used by internal AP II to access various sectors such as commercial, financial, operational, and managing operational activities carried out by groups or business partners.

Meanwhile the i-Mate application which stands for Mobile Airport Travel Experience, formerly known as Indonesia Airport, is a mobile application to provide more experience to airplane passengers when traveling to and from AP II airports.

In the i-Mate application, airport visitors or flight passengers can make a mobile check-in, view flight schedules, view public transportation schedules, find out about commercial tenants at the airport, report lost items or bags, and order special cinema seats at Terminal 3 International Airport Soekarno-Hatta.

Then, Flight Management Module is information related to flights including when the aircraft is at the airport.

The Digital Officer (with) Digital Device program is not only applied at Soekarno-Hatta International Airport, but in all airports managed by AP II with a total of 200 units.

Angkasa Pura II always strives to provide the best service to all its customers on an ongoing basis this is also in order to increase the rating of Skytrax AP II-managed airports such as Skytrax Bintang 3 rating (