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Angkasa Pura II and Garuda Indonesia Committed Improving Baggage Handling and Monitoring in Soekarno-Hatta International Airport

28 May 2018

Due to the baggage thievery in trains at Terminal 3 of the Soekarno-Hatta International Airport, PT Angkasa Pura II (Persero) apologized for the inconvenience for passengers at Soekarno-Hatta International Airport and company committed to constantly improving the quality of passenger baggage surveillance where a number of preventive steps have been taken to avoid recurrence of similar incidents later.

Senior Vice President of Corporate Secretary of PT Angkasa Pura II (Persero) Agus Haryadi explained, "AP II has approved a system of supervision of baggage items coming out in the baggage claim area and we have also instructed workers in the field to identify without traveling any passengers who will Return to the baggage claim area. In addition, we have completed Standard Operating Procedures (SOPs) with closed security and carried out in large quantities.

Referring to the results of an evaluation conducted by the management of PT Angkasa Pura II (Persero), various preventive steps have been taken in handling and monitoring baggage at Soekarno-Hatta International Airport, especially in each baggage claim exit for passengers or personnel returning to the location baggage claim area, that are enforcement of the following matters:

1. Must pass Security Check Point for inspection by showing a boarding pass or entry pass document;

2. Must leave ID / SIM ID card, etc .;

3. Must conduct physical examination with Hand Held Metal Detector;

4. Passengers must be escorted by Flight Security officers into the terminal building to meet with parties;

5. The Aviation Security officer at the terminal will monitor the length of time the passenger is in the building terminal.

Meanwhile, to the Minister of Transportation Regulation number: PM 49 of 2012 concerning Passenger Service Economic Standards for Domestic Scheduled Commercial Transportation Related to those Required in Carrying Baggage in accordance with Article 53 letter a Information and Information Services and Information Assistance Regarding the location to collect requested baggage at the destination arrival terminal , and the availability of related officers to check conformity between baggage labels received with baggage received.

"We along with the escorted Garuda Indonesia side and the ground handling Gapura Angkasa side has re-checked the baggage carried out by passengers in accordance with the luggage label they have to ensure ownership and security of the carriage carried. We jointly handle land also ensure the delivery of cabin services from the make up area to the conveyor belt according to the standard of the first baggage arrival time in a maximum of 20 minutes and the last baggage within a maximum of 40 minutes after the first baggage arrives, added Agus Haryadi.

Corporate Secretary of PT Garuda Indonesia (Persero) Tbk. Hengki Heriandono explained, "Garuda Indonesia highly prioritizes safety, security and safety for passengers, in this case we always ensure that the transportation we transport is handled properly, safely, and can be quickly received back by passengers. We collaborate with AP II to improve aspects of baggage supervision by placing our staff to double check baggage taken by passengers before leaving the baggage claim area. "

Currently PT Angkasa Pura II (Persero) has filed and is conducting a legal process for alleged cases of alleged theft of transportation to the Republic of Indonesia Police in the matter of the Soekarno-Hatta International Airport Police Station.